FAQ

  • GENERAL
  • PRODUCTS
  • SHIPPING
  • RETURNS

WHERE CAN I FIND THE LATEST INFORMATION ON THE ALEXA CHAPMAN?

Any news or information regarding Alexa Chapman can be found on our website, alexachapman.com or you can sign up for our mailing list to receive updates to your email. Also, you can stay up to date by following us on Instagram & Facebook.

HOW DO I SIGN UP FOR THE NEWSLETTER?

You can register on our website by entering your email into the newsletter signup in the footer of every page. You will receive updates on any news or future releases!

DO YOU OFFER GIFT CERTIFICATES?

At this time we do not offer gift certificates.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards as well as PayPal, Apple Pay & Google Pay..

WHAT IS A PRE-ORDER?

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. Each product description will have the expected ship dates available on the product page, and if you have any questions feel free to give us a call!

HOW IS TAX CALCULATED ON PURCHASES?

We collect sales tax in states where we have a physical presence, at this time we are collecting sales tax in the states of NY, CA, TN.Note: A checkout you may find that we have come to your state and it now qualifies.

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

WHAT TO DO IF I'M HAVING TECHNICAL PROBLEMS?

Email at support@alexachapman.com, or call us at+1 (917) 688-2626 between 10:00 AM and 6:00 PM EST on business days.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are designed in NYC. We manufacture all goods in the NYC and all leather goods in Turkey. We work with only the most reputable manufacturers who are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritizes quality and craftsmanship and we take pride in the materials and partners we work with.

CAN YOU PROVIDE MORE INFORMATION ABOUT A STYLE?

We'd be happy to tell you more about our styles. Specific style details can be found on the individual pages of the styles of interest, or you can reach out through email at support@alexachapman.com, or call us at+1 (917) 688-2626 between 10:00 AM and 6:00 PM EST on business days.

HOW DO THE PRODUCTS FIT?

We go above and beyond the standard development process to guarantee a perfected fit in each of our pieces. Be sure to read the product description and size chart available on each product page, to find out specifics.

DO YOU OFFER FREE SHIPPING?

Yes, we offer Free Shipping on all U.S. orders. At this time, we do not offer international shipping

WHAT ARE MY SHIPPING OPTIONS?

Standard Shipping (2-3 Business Day Delivery in the U.S.) - Free

2 Business Day Shipping - $15 

Overnight Shipping (Excluding Weekends) - $25

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

Once you’ve placed your order, the information will be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

HOW FAST WILL MY ORDER SHIP?

Our warehouse will ship out all orders placed before 12:00pm EST same-day. All orders placed after 12:00pm EST will be processed and shipped out next day.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes

CAN I TRACK MY ORDER?

Once you’ve received your shipping email you can check the status of your order anytime by clicking on the tracking link.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

If you or a neighbor is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase. We will issue a return for an item within 14 days of receipt if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.Please note, we only process returns that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

WHERE SHOULD I SHIP MY RETURN TO?

All items that are eligible for return will come with a pre-paid Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the outside of your shipping box and drop the package off at a Carrier location. Please make sure to include the packing slip with the return section completed in the box.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the outside of your shipping box and drop the package off at a Carrier location.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depend-ing on your financial institution).

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure boxor envelope mailer. Then just peel off the pre-paid return label, affix itto the outside of your shipping box and drop the package off at a Carrier location.

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